Analyst (Non-Voice)

Job Summary

Summary:

The remediation support analyst is responsible for executing corrective actions on confirmed or suspected fraud cases to minimize risk, protect customers and maintain trust in the services

Key Responsibilities

Responsibilities:

• Review cases and execute remediation actions on fraud cases, including account restrictions, suspensions and recoveries, and enforcement activities
• Review investigation findings and validate recommended remediations actions before implementation
• Coordinate with internal and external teams to resolve fraud related incidents
• Support with recovery processes following fraud incidents
• Clearly document actions taken along with evidence reviewed
• Monitor remediation effectiveness and identify recurring fraud patterns or process gaps
• Contribute to process improvements and SOP updates
• Ensure all remediation actions comply with organizational policies, security requirements and fraud prevention standards

Skill Requirements

• Skills Required
• 3-5 years of overall experience with a minimum of 2-year relevant experience for Sr Analyst
• Remediation
• Exceptional communication skills – CEFR C1
• Good knowledge of cybersecurity and network
• Familiarity with fraud typologies (ATO, abuse, synthetic identities, etc.)
• Experience in MS Office
• Strong problem-solving and decision-making skills

Education:

• Bachelor’s degree

Other Requirements

Job Description – Remediation Support – Fraud Ops
Designation – Sr Analyst
Work Location – Bengaluru

Work From Office:

Shifts – Night Shifts (PST Time zone)