Senior Engineer - Desk Side Services, AMT Asset Management Software

Job Summary

• Contractor will provide VIP Support
• Dedicated, which will meet, but is not limited to the following:
• 1-3 years of experience in VIP Executive support • Primary desktop support for Windows Operating System, Mobile Device Management Infrastructure, Video Conferencing systems, and IT-to-IT support • Able to provide standby support (via call) for after office hours including Saturday, Sunday, and public holidays for Company’s General Manager level and above • Deliver VIP customer experience to the highest standards, aligned to Company’s values • Actively contribute to the smooth running of the IT processes and procedures • Provide day-to-day support on a variety of technology issues covering problem isolation and resolution of all end user IT related matters • Applications, networks (LAN, WAN and Wi-Fi), hardware (desktop, laptop, mobile devices, printers, etc.) • Incident and service management through SNOW • Act as a single point of contact for Company’s executive level management incident resolution, and coordinating with other resolver group to ensure the reported incident is resolved/escalated as required • Deployment and maintenance of end-point devices (desktops, laptops, mobile devices, etc.) • Providing technical on-site, face to face VIP IT support within a Business as Usual (“BAU”) environment, including installation, troubleshooting, problem resolution and maintenance • Experience of supporting as many of the following as possible: Windows 7 and 10, MS Office 2010/2013/2016/365, Skype for Business, Microsoft Teams, VOIP, PC/Laptop builds, OS configuration, AD administration, hardware repair, and mobile device management (such as Microsoft In Tune) • Responding to customer questions regarding operation and malfunctions • Advising customers on preventative maintenance and configuration adjustments to improve product performance and customer satisfaction • Proven track record of problem ownership and resolutions, as well as working with product authority, external vendor support teams/third parties • Must have a broad background in hardware support for both laptops and mobile phones (iOS/Android) • BAU work experience; face to face IT hardware and software support experience

Key Responsibilities

Same as above

Skill Requirements

Same as above

Other Requirements

Same as above