Support Lead - Fab Services

Job Summary

The Support Lead in Fab Services plays a pivotal role in enhancing operational efficiency by executing continuous improvement initiatives, conducting thorough root cause analysis, and delivering technical assistance to resolve complex customer issues. This position is critical in ensuring exceptional support services, driving team performance, and fostering a culture of excellence.

Key Responsibilities

1. Troubleshoot And Resolve Critical And Complex Support Tickets Using Fab Services Tools And Methodologies, Ensuring Timely And Effective Resolutions For Customer Queries.

2. Conduct Hands-On Root Cause Analysis For Critical Issues And Faults, Leveraging Technical Expertise To Identify Underlying Problems And Recommend Effective Solutions.

3. Implement Preventive Measures Based On Root Cause Findings To Mitigate Future Defects, Improving Overall Service Reliability.

4. Provide Technical Assistance And Mentorship To Team Members, Enhancing Their Problem-Solving Capabilities And Fostering A Collaborative Support Environment.

5. Execute Continuous Improvement Activities By Analyzing Support Processes And Customer Feedback, Driving Enhancements To Improve Team Performance And Service Delivery.

Skill Requirements

1. Strong Understanding Of Fab Services Processes And Tools.

2. Proficiency In Troubleshooting Complex Technical Issues In A Support Environment.

3. Excellent Analytical Skills For Conducting Root Cause Analysis And Implementing Improvements.

4. Good Communication Skills To Provide Effective Technical Assistance And Guidance To Team Members.

Other Requirements

1. Optional But Valuable: Itil Foundation Certification Or Equivalent In Service Management.