Tower Lead (Support & Operations)

Job Summary

Job Summary: Security Delivery manager

• Overall responsible for Security Delivery of the projects in specific region / geo / sector(s) • Responsible for HCL’s Cyber Security delivery scope commitments to the client(s) • Establish connect with Client’s Security Management and participate in regular cadence to understand client’s expectations / delivery challenges and address them appropriately • Ensure compliance to client’s SLAs / KPIs on a periodic basis and drive team in achieving the same.
• Ensure team’s training needs are identified and appropriately fulfilled • Mentor the team and implement efficiency improvement / optimization programs • Identify opportunities for automation and drive the same for consistent and efficient delivery • Work with the client & HCL team in identifying any process/ control gaps and suggesting the remediation plan& tracking the plan progress till closure • Be a bridge between the senior management and the team • Act as escalated support for security operations management, security incident analysis & investigations etc.
• Proactively suggest measures to continuously improve the information security posture for all clients under our support scope.

Key Responsibilities

1. To ensure generation of tower level EE & EN revenue

2. To ensure that all responsibilities, tasks and escalations/crisis are closed as per agreed SLA norms

3. To oversee Operational Hygiene, validate reports and ensure that services are provided as per agreed SOW

4. To promote positive customer satisfaction and develop new initiatives/ frameworks to improve the same

5. To oversee and implement Profit Improvement Plan (PIP) through levers like Automation & self-driven initiatives     Â

Skill Requirements

• Exposure to ISO 27001, ISO 31000, NIST standard frameworks to manage ISMS & Risk Management requirements • Excellent understanding & experience in IT infrastructure management which includes Networks, Data Centre Operations, Service Management/Service Desk, Server Management etc.
• Should have been into roles of Security Delivery, Security Auditor • Should be able to identify & report risks related to ISMS, SOX ITGC design effectiveness & operational effectiveness gaps • Exposure to other regulatory compliances such as Data Privacy will be an advantage

Other Requirements

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