Track Lead - Change Management, ServiceNow

Job Summary

Owns the relationship with SG application and infrastructure owners. Manages the change-window calendar, pre-clears surge windows, and runs the stakeholder coordination cadence that protects remediation throughput.

Key Responsibilities

• Maintain a forward calendar of approved change windows by domain and application.
• Coordinate with SG application owners and the CAB for non-standard or surge changes.
• Negotiate pre-cleared windows for KEV / actively exploited CVE response.
• Facilitate joint runbook development between HCLTech engineers and SG owners.
• Track and report on change-related blockers in weekly service reviews.

Skill Requirements

• Strong familiarity with banking change-management frameworks.
• Stakeholder management across infrastructure, application and business teams.
• Hands-on ticketing experience (Service Now or equivalent).

Other Requirements

• Native or working-proficient French.
• Prior experience inside a Tier-1 European bank's IT operations.