Track Lead (Support & Operations)

Job Summary

Backup Lead Administrator is responsible for end-to-end backup operations, platform administration, and service delivery ownership using Commvault and Dell Data Domain technologies. This role combines hands-on expertise, technical leadership, and operational governance to ensure high backup success rates, audit compliance, and business continuity.

Key Responsibilities

Backup Operations Ownership:

Own daily backup operations, monitoring, and failure remediation across enterprise environments
Ensure backup job success, SLA adherence, and schedule optimization
Perform and validate restore operations (file, VM, database level)
Manage backup policies, retention, and compliance requirements
2. Platform Management (Commvault / Data Domain)
Administer Commvault Comm Serve, Media Agents, storage policies, and clients
Manage Dell Data Domain appliances (DD Boost, replication, deduplication, capacity planning)
Perform performance tuning, patching, and platform upgrades
Ensure backup infrastructure availability and scalability
3. Incident, RCA & Problem Management
Troubleshoot backup failures, storage issues, and performance bottlenecks
Drive RCA and implement permanent fixes
Handle P1/P2 incident calls and escalate to OEM (Dell/Commvault)
Ensure compliance with ITIL processes (Incident, Change, Problem)
4. Monitoring, Reporting & Governance
Monitor backup jobs, alerts, and system health dashboards
Publish daily/weekly/monthly backup health reports
Track KPIs such as:
Backup success rate
Restore success rate
SLA adherence
Ensure audit readiness and compliance reporting
5.

DR & Continuity:

Support and lead Disaster Recovery (DR) drills and testing
Ensure adherence to RPO/RTO targets
Maintain DR documentation and recovery procedures
Classification: Internal
6.

Team Collaboration & Leadership:

Act as technical lead for L2/L3 backup engineers
Coordinate with server, storage, application, and network teams
Provide guidance, knowledge transfer, and technical escalation support
Participate in client governance and service reviews

Skill Requirements

Primary Skills:

Commvault Backup Administration:

Dell Data Domain / DD Boost

Backup & Storage Concepts:

Deduplication, Compression, Replication
Backup types (Full, Incremental, Synthetic full)
Retention policies & archival

• Infrastructure Knowledge
• OS: Windows, Linux/Unix
  Virtualization: VMware / Nutanix / Hyper-V
  Cloud backup basics (Azure/AWS)

Tools & Process:

ITSM Tool: Service Now or equivalent
Strong knowledge of ITIL framework
Monitoring & alerting tools

Other Requirements

Experience & Qualification:

6–9 years total experience
4+ years in Backup technologies (Commvault / Data Domain)
Experience in production 24x7 enterprise environment
Bachelor’s degree in IT / Engineering
Preferred Certifications
Commvault Certified Professional (CCP)

Dell EMC Data Domain Certification:

ITIL Foundation