Senior Support Engineer - IT Operations

Job Summary

The Level 2 Application Support role ensures stability, reliability, and performance of critical insurance data and scheduling platforms. The role supports business-critical batch processing, data integration, and analytics workloads.

Key Responsibilities

• Provide Level‑2 support for batch scheduling, data integration, and analytics platforms, ensuring timely job execution and issue resolution.

• Creates Control-M jobs for all business requirements

• Analyze data issues and resolve incidents related to Control‑M, Informatica, SQL, Databricks, Neoxam and Python‑based workflows.

• Perform root‑cause analysis for job failures, data discrepancies, and performance issues across platforms.

• Monitor batch schedules, data pipelines, and system health to meet SLA and regulatory requirements.

• Coordinate with Level‑3 teams, infrastructure, and vendors for complex issue resolution.

• Support change, release, and deployment activities with controlled execution and validation.

Skill Requirements

• 2-4 years of enterprise application support experience in large-scale environments.

• Strong expertise in Control‑M for batch scheduling and workload automation.

• Proficient in SQL for data validation, analysis, and troubleshooting.

• Hands-on experience with Informatica for ETL and data integration support.

• Intermediate Python scripting skills for automation and monitoring.

• Experience supporting Databricks workloads and analytics jobs.

• ITIL-based incident, problem, and change management experience.

Preferred Experience

Experience supporting insurance or financial services applications.

• Exposure to insurance batch cycles, regulatory reporting, and data reconciliation.

• Knowledge of compliance-driven data processing and audit support.

• Experience with enterprise analytics and reporting platforms in insurance environments.

• Ability to work in globally distributed onshore-offshore support models.

Other Requirements

1. Itil Foundation Certification Is Recommended But Not Mandatory.

2. Optional Certifications In Relevant Product Support Technologies Are Valuable For This Role.