Project Manager (DFS)

Job Summary

D for SLM/Reporting

Responsible for the integration of various data sources into a consolidated performance data source for reporting, providing dashboards and reports at various levels to reflect the performance of IT services, service providers, service domains, and service level agreements.

• Support requirements for reporting. Manage and maintain data accuracy and consistency across all areas of reporting.

• To develop and maintain necessary analytic tools to analyze performance against contractual requirements.

• Compares contract needs with actual results, identifies system and/or documentation errors resulting in inaccurate data, reports findings and recommends improvements.

Key Responsibilities

• Manages reporting requirements from both internal and external service providers. Arbiter and approval for change requests related to metrics and reporting.

• Aggregates, manipulates and collates operational data into reports and analysis for consumption by Client.

• Ensures that contracted performance reports and metrics are delivered in a timely fashion to all stakeholders.

• Attends meetings with Service Providers as necessary to present and represent reporting metrics and outputs.

• Works with subject matter experts to design a dashboard solution that meets requirements

Skill Requirements

• Works with providers to implement a dashboard solution that meets requirements

• Manages and maintains the dashboard to ensure accurate and timely performance reporting; resolves issues related to data accuracy and provisioning; manages changes to dashboard requirements

• Analyzes performance results, draws conclusions and recommends improvements

Works with the SI SM Tool Architect and teams to continually develop and improve reporting capability

Other Requirements

Skills, Knowledge and Experience

• Service Now Reporting, Advanced Excel, SAP Business Objects, Reporting Tools Knowledge and Scripting is Madatory.

• Supports all analytic efforts of the company’s internal and external business for report development, quality assurance, and analysis.

• Supports business process improvement efforts including projects to enhance automation, quality, and efficiency.

• Sharp Analytical Skills