Senior Technical Lead

Job Summary

Overview of the Role:

As a TIBCO EBX Support Specialist, you will ensure the operational stability of TIBCO EBX master data management solutions for pharmaceutical clients. Your focus will be on incident management, data quality troubleshooting, and maintaining high availability of MDM platforms.

• Detailed Responsibilities
• Provide L2/L3 support for TIBCO EBX solutions, ensuring high availability and performance.
• Manage incidents, service requests, and changes using Service Now, following ITIL best practices.
• Monitor TIBCO EBX health using Dynatrace and Big Panda, proactively identifying issues.
• Troubleshoot data quality issues, workflow failures, and integration problems.
• Collaborate with MDM specialists to escalate complex issues and coordinate fixes.
• Document known issues, troubleshooting guides, and operational procedures in Confluence.
• Track support activities in JIRA, ensuring SLA compliance and timely resolution.
• Perform routine maintenance and basic automation using shell scripts.
• Coordinate with infrastructure teams for AWS/Azure-related issues.
• Participate in on-call rotations and incident response activities.

Key Responsibilities

1. To be responsible for providing technical guidance to a team of developers, enhancing their technical capabilities and increasing productivity.

2. To conduct comprehensive code reviews, establish and oversee quality assurance processes, performance optimization , implementation of best practices and coding standards to ensure successful delivery of complex projects.

3. To ensure process compliance in the assigned module| and participate in technical discussions/review as a technical consultant for feasibility study (technical alternatives, best packages, supporting architecture best practices, technical risks, breakdown into components, estimations).

4. To collaborate with stakeholders to define project scope, objectives, deliverables and accordingly prepare and submit status reports for minimizing exposure & closure of escalations.

Skill Requirements

• Skill Requirements
• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.
• 2+ years of experience in master data management support or IT operations.
• Strong understanding of ITSM processes (ITIL certified preferred) and experience with Service Now.
• Proficiency with Dynatrace, Big Panda, or similar monitoring tools.
• Experience with JIRA for ticket management and Confluence for documentation.
• Basic shell scripting skills for automation.
• Foundational knowledge of AWS and Azure cloud platforms.
• Basic understanding of TIBCO EBX and master data management concepts is a plus.
• Excellent problem-solving, communication, and stakeholder management skills.
• Exposure to GenAI technologies and Gemini for AI-assisted operations and automation is a plus.

Other Requirements

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