Administrator - Cisco Unified Communications

Job Summary

Cisco AV devices, Digital signage boards. Teams Meeting rooms, Ribbon SBC maintenance and administration

Key Responsibilities

1. Provide Technical Support And Guidance By Diagnosing And Resolving Issues Related To On-Premise Cisco Collaboration Systems, Ensuring Adherence To Quality Standards And Regulatory Requirements.

2. Conduct Root Cause Analysis For Escalated On-Call Incidents, Implementing Corrective Actions To Prevent Future Occurrences And Enhance System Reliability.

3. Contribute To Knowledge Management By Updating And Managing The Knowledge Base, Facilitating Knowledge Sharing Sessions, And Training New Analysts To Improve Team Competency.

4. Independently Resolve Support Tickets Within Agreed Service Level Agreements (Slas), Ensuring Timely And Efficient Handling Of Ticket Volume And Complexity.

5. Enhance Customer Satisfaction By Achieving High Rates Of First Call Resolution And Minimizing Case Reopens, Fostering A Positive Customer Experience.

Skill Requirements

Cisco AV devices, Digital signage boards. Teams Meeting rooms, Ribbon SBC maintenance and administration

Cisco AV devices, Digital signage boards. Teams Meeting rooms, Ribbon SBC maintenance and administration

Other Requirements

Cisco AV devices, Digital signage boards. Teams Meeting rooms, Ribbon SBC maintenance and administration