Lead Business Analyst

Job Summary

To bridge the gap between the business and technical teams| analyze and document business requirements| suggest innovative design solutions to the assigned project team as per the business requirement.

A critical, high-priority project is underway to completely overhaul how certificates are managed across the organization globally. This includes all types of certificates, such as SSL/TLS certificates, code signing certificates, client authentication certificates, email encryption certificates, and device certificates. The objective is to establish a centralized Certificate Management Office (CMO) that provides enterprise-wide governance, standards, and lifecycle oversight for certificate management through dedicated role owners, supported by a structured committee framework.

We are seeking three highly skilled Business Analysts with deep expertise in certificate management, strong technical writing skills, and a solid understanding of operating within a complex, global organization. These BAs will work closely with internal stakeholders and external experts to define the CMO structure, roles, and the optimal approach to certificate management for an organization of significant size and complexity.

Key Responsibilities

Collaborate with project leadership, senior IT leadership, and external experts to define the Certificate Management Office (CMO) framework, including structure, roles, responsibilities, and governance models.

Analyze and document current certificate types, ownership and management practices across all certificate types and Marsh global business units.

Understand and document the complexities of managing certificates in a large, global, matrixed organization with diverse technology environments.

Identify gaps, risks, and opportunities for improvement in certificate management infrastructure, design, and processes.

Develop detailed business requirements, process flows, and technical documentation related to certificate management aligned with enterprise governance.

Facilitate workshops, interviews, and governe council meetings with cross-functional stakeholders to gather and validate requirements.

Support the design and implementation of the new CMO and new certificate management solutions, policies, and governance models that align with standards such as NIST and CA/Browser Forum.

Produce clear, comprehensive, and high-quality technical and business documentation, including policy translation into technical standards and operational procedures.

Ensure alignment of certificate management practices with security policies, compliance requirements, and operational standards.

Provide expert advice on certificate lifecycle management, security considerations, operational best practices, and automation strategies.

Assist in defining and documenting roles for the new CMOSupport executive reporting on risk, outages, and compliance posture related to certificate management.

Skill Requirements

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Other Requirements

This is an immediate hire for a critical project.

The role will be instrumental in shaping the future of certificate management within the organization.

Candidates must be able to work collaboratively with diverse teams, senior leadership, and external consultants.

The project aims to minimize headcount while maximizing accountability, standardization, and scalability through a centralized CMO model.