Senior Administrator - BMC Control M, Python

Job Summary

Scheduling & Automation: Define, develop, and maintain complex job flows, dependencies, and calendars to optimize performance.\r\n Monitoring & Support: Manage Control-M Enterprise Manager (EM), Server, and Agents to ensure 24/7 production support and resolve job failures.\r\n Scripting & Integration: Write UNIX Shell, Python, or PowerShell scripts to enhance automation and utilize Control-M Application Integrator for API integration.\r\n Administration & Maintenance: Install, upgrade, and patch Control-M components, manage User Roles, and enforce site standards.\r\n File Transfer: Configure and manage managed file transfers (AFT/MFT) and secure file transfers (SFTP/FTPS).

Key Responsibilities

1. Provide Advanced Technical Support By Utilizing Bmc Control M To Manage Job Scheduling And Automation Processes, Ensuring Timely Execution Of Critical Operations.

2. Troubleshoot And Resolve Complex Incidents Escalated By Analysts, Employing Powershell Scripting To Automate Solutions And Enhance System Efficiency.

3. Conduct Root Cause Analysis On Recurring Issues, Implementing Solutions To Prevent Future Occurrences And Ensuring Compliance With Quality Standards And Regulatory Requirements.

4. Update And Manage The Knowledge Base To Facilitate Continuous Learning And Training For New Team Members, Enhancing Overall Team Competency.

5. Collaborate With Cross-Functional Support Teams To Resolve Complex Tickets Within Agreed Slas, Ensuring A Seamless Operational Workflow And Maintaining A Strong Security Posture.

6. Drive Initiatives That Enhance Customer Experience And Csat By Achieving First Call Resolution And Minimizing Case Reopens Through Effective Communication And Problem-Solving Skills.

Skill Requirements

1. In-Depth Knowledge Of Bmc Control M For Job Scheduling And Automation.

2. Strong Proficiency In Powershell Scripting For System Management And Automation.

3. Solid Understanding Of Technical Support Processes And Incident Management.

4. Familiarity With Security Best Practices And Compliance Standards.

Other Requirements

1. Itil Foundation Certification Is Optional But Valuable For This Role.

2. Bmc Control M And Powershell Certifications Are Beneficial But Not Mandatory