Administrator - Configuration Management

Job Summary

CMDB Configuration Management SME:

Key Responsibilities

Manage End to End lifecycle of the CIs. Lifecyle management includes CI Creation, CI Updates and CI Decommission activities. Process workflows will be updated for Continuous Improvement activities, process audits, measurement, reporting and governance. Maintain an effective Configuration Management Database (CMDB) • Agreed attributes (manual vs discoverable) • Relationship between Business process/services with CI’s (on the business services/ processes agreed in design phase) Own and maintain (Yearly update) Standard Operating Procedure (SOP) for the process. Own & Maintain (Yearly update) operational runbook. Random data audit to check the completeness of data. Manage Data Audit & Governance processes to ensure Data integrity & accuracy are maintained. Prepare Regular Reporting on Configuration Management KPIs & measurement. Review reports on Configuration Management KPIs & measurement.

Skill Requirements

Configuration Management Process:

Other Requirements

Good communication skill