Sr Tower Lead (Tools & Automation)

Job Summary

Experience in network engineering / NOC / NRE / NetDevOps roles.

• Experience in itential platform

• Core Networking: Strong in Routing & Switching (BGP, OSPF, EIGRP, STP, VLANs, VRFs, HSRP/VRRP, etc.).

• Network Domains: Hands-on in one or more areas – Enterprise LAN/WAN, SD-WAN, Data Center (Nexus/ACI), WLAN, firewalls, or load balancers.

Automation & NetDevOps:

• Design, build, and maintain network automation using Python, Ansible, Terraform, Git, CI/CD.

• Implement Infrastructure as Code (IaC) for configuration and lifecycle management.

• Integrate workflows with Source of Truth (Net Box/Nautobot) and ITSM tools (Service Now).

• Develop reusable modules, playbooks, and pipelines for provisioning, upgrades, backups, and compliance.

• Use Python with network libraries (Netmiko, NAPALM, pyATS, etc. as a plus).

• Git & CI/CD: Comfortable with Git (branches, merge requests) and basic CI/CD pipelines.

• Observability: Experience with at least one monitoring stack (Solar Winds, Cisco DNAC, Thousand Eyes, Prometheus/Grafana, Splunk/ELK, etc.).

• Protocols & Troubleshooting: Strong understanding of TCP/IP, DNS, DHCP, VPNs, QoS, and proven ability to troubleshoot complex network issues under pressure.

Collaboration & Design:

• Work closely with network architects, operations, SRE, and application teams to embed reliability by design.

• Contribute to network design reviews focusing on resilience, failure domains, capacity, and automation readiness.

Documentation & Mentoring:

• Create and maintain runbooks, playbooks, and documentation for ops teams.

• Mentor engineers on NetDevOps, automation, and reliability best practices.

Key Responsibilities

1. To ensure generation of tower level EE & EN revenue

2. To ensure that all responsibilities, tasks and escalations/crisis are closed as per agreed SLA norms

3. To manage Operational Hygiene, validate reports and ensure that services are provided as per agreed SOW

4. To ensure positive customer satisfaction and develop new initiatives/ frameworks to improve the same

5. To manage and implement Profit Improvement Plan (PIP) through levers like Automation & self-driven initiatives     Â

Skill Requirements

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Other Requirements

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