Client Portfolio Director

Job Summary

To drive the portfolio of projects and clients in a defined geography, domain or technology area through optimum mix of resource within the given cost and margin and provide customer satisfaction that complies with the quality and delivery parameters.

responsible for end-to-end ownership of large, complex programs, ensuring successful delivery aligned to business objectives, timelines, budgets, and quality benchmarks. This role involves leading multi-stream programs, global teams, transformation initiatives, and stakeholder governance, while driving strategic value realization and operational excellence.

Key Responsibilities:

Program Leadership & Delivery:

Own and manage end-to-end program lifecycle (initiation → execution → delivery → stabilization).
Lead multiple projects/workstreams within a program, ensuring alignment with business objectives.
Ensure delivery against scope, schedule, cost, and quality metrics.
Drive program-level governance, reporting, and escalation management.
Ensure adherence to SDLC, Agile/Hybrid delivery models, and enterprise standards.

Stakeholder & Client Management:

Act as the primary escalation point for business stakeholders, leadership, and clients.
Build strong relationships with CXO-level stakeholders and client leadership.
Drive alignment between business, technology, and operations teams.
Present program status, risks, and progress updates to executive leadership.

Financial & Commercial Management:

Own program P&L, budgeting, forecasting, and cost optimization.
Manage large-scale budgets and ensure financial performance targets are met (multi-million portfolios typical). HCL Techno...2017-09-22 | Word
Drive revenue growth, margin improvement, and resource utilization.
Review and validate commercials, contracts, and change requests.

Program Governance & Risk Management:

Establish strong governance frameworks, KPIs, and reporting structures.
Identify risks/issues proactively and drive mitigation plans.
Ensure compliance, audit readiness, and process adherence.
Manage dependencies across projects, vendors, and stakeholders.

Transformation & Strategy:

Lead digital transformation, modernization, and process improvement initiatives.
Drive business process reengineering and operational excellence. HCL Techno...2017-09-22 | Word
Define program roadmap, milestones, and long-term strategy.
Align program outcomes with business value and ROI goals.

People Leadership & Team Management:

Lead large global teams across onsite/offshore delivery models. HCL Techno...2017-09-22 | Word
Drive team performance, mentoring, and capability development.
Ensure optimal resource allocation and workforce planning.
Build a culture of accountability, collaboration, and high performance.

Skills & Qualifications:

Mandatory Skills:

Strong experience in Program / Delivery Management:

Experience handling large-scale enterprise programs
Strong understanding of SDLC, Agile, DevOps, and delivery governance
Expertise in stakeholder management and executive communication
Strong experience in risk, financial, and resource management
Proven leadership in managing global cross-functional teams

Preferred Skills:

Experience in transformation programs (AI/GenAI, Cloud, ERP, Digital)
Exposure to portfolio/program governance frameworks (PMO, SAFe, Prince2, PMP)
Experience in multi-vendor / multi-geography delivery models
Background in technology + business alignment roles

Experience:

Typically 18–25+ years of experience
Proven track record of managing large strategic programs / portfolios
Experience handling multi-million USD programs and global teams

Key Responsibilities

1. To plan for Program and Delivery Management and ensure that the agreed deliverables in terms of time, cost and quality are met

2. To ensure business results including assistance in Project acquisition from Bid defense and Contract/Proposal review perspective

3. To liaise with HR for recruitment / resourcing and guide and develop the team for better performance and retention

4. To ensure customer engagement / satisfaction and referencability

5. To anchor process improvement/compliance and other organizational initiatives

Skill Requirements

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Other Requirements

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