Senior Administrator - English, Arabic, Microsoft Windows

Job Summary

Deliver onboarding and refresher training; maintain training materials; support process/tool changes; track readiness and completion; align training with QA findings.

Key Responsibilities

Ensures service desk staff are equipped with the knowledge and skills required to support critical users and workflows effectively.

Skill Requirements

Training or enablement experience; ITSM process knowledge; content development skills; healthcare service desk training experience preferred.

Other Requirements

Enables service readiness through structured onboarding and ongoing training.