Senior Support Lead

Job Summary

Creo Support resource (Mechanical) who has around 8-10 years of experience in end user support, especially for MultiCAD environments, toolkit knowledge, and application upgrades. Basic knowledge of Windchill would also be essential for this role.

Key Responsibilities

1. To act as a point of escalation for complex and high-priority customer issues, ensuring timely resolution.

2. To create the root cause analysis for critical issues and put in place necessary preventive measures to reduce future defects.

3. To collaborate closely with product management, development, and QA teams to provide feedback on product improvements, influence product design, and ensure alignment with customer needs.

4. To provide technical assistance to the team members in resolving customer issues.

5. To drive continuous improvement initiatives for support processes, workflows and Identify opportunities for innovation, automation, and efficiency enhancements.

Skill Requirements

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Other Requirements

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