Analyst - English, Arabic, Microsoft Windows

Job Summary

• The Analyst
• Help Desk is responsible for resolving customers’ requests for assistance on standard commercial and proprietary software and hardware applications in English and other languages over various communication channels, including but not limited to: telephone, e-mail, chat, social media, etc.

Core requirements for the Analyst:

• Help Desk’s role are consistent customer care, maintaining high quality standards, timely reporting, ability to quickly adapt to changing priorities and fluctuations in workflow.

Key Responsibilities

Provide comprehensive support services, to support center customers within the Service Level Agreements; Take all steps to troubleshoot reported issues and resolve or escalate to the appropriate level of competence; Use all available Knowledge Management Tools during the call; Take all necessary steps to ensure customer satisfaction

Skill Requirements

Good communication skills, strong Microsoft office knowledge, Veeva knowledge, strong Clinical support experience

Other Requirements

n/a