Senior Technical Specialist

Job Summary

We are looking for an AVEVA ERM Support Analyst to provide application operations and first‑level to second‑level support for AVEVA Enterprise Resource Management (ERM). The role involves incident handling, user support, monitoring, and coordination with L2/L3 teams to ensure smooth application operations.

Aveva Enterprise Resource Management is Neste common investment project management system that provides comprehensive functions for steering, monitoring and reporting. It improves planning and reporting as well as enables more transparent, profitable and better quality operations.

Key Responsibilities

Key Responsibilities

• Act as the first point of contact for AVEVA ERM application issues and service requests

• Log, track, and manage incidents and requests in the ticketing system

• Perform initial troubleshooting and resolve standard application issues within SLA

• Escalate complex issues to L2/L3 teams with complete analysis and documentation

• Support users with access issues, navigation, data entry, and standard ERM workflows

• Monitor application jobs, interfaces, alerts, and data synchronization

• Perform routine health checks and basic validations

• Coordinate with business users and technical teams for issue resolution

• Prepare status updates, incident reports, and basic documentation

• Participate in KT, transition, and knowledge‑sharing sessions

Skill Requirements

Required Skills

• Working knowledge of AVEVA ERM (Enterprise Resource Management)

• Understanding of ERM / ERP application support processes

• Experience with incident, problem, and request management

• Familiarity with ticketing tools (Service Now, JIRA, Remedy, or similar)

• Good analytical and troubleshooting skills

• Strong communication and documentation skills

Core AVEVA ERM Functional Skills (Must‑have)AVEVA ERM Modules & Concepts

• AVEVA Enterprise Resource Management (ERM) fundamentals

• Understanding of ERM data model and workflows

• Material lifecycle management (engineering → procurement → construction)

• Integration of ERM with AVEVA E3D / Engineering / Diagrams

• ERM user administration and role managemen

Technical Skills

• AVEVA ERM configuration and customization

• Interngaration knowledge of SAP and Oracle modules.

• Understanding of relational databases (Oracle / SQL Server)

• Data migration and legacy system loading

• Report extraction and data analysis

Other Requirements

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