Sr Analyst

RoleTech Support

LevelMid Level

LocationPhilippines

WorkOn-site

TypeFull-time

Posted2 days ago

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About the role

Job Summary

Identify and diagnose issues and problems • Categorize and record reported queries and provide solutions • Support problem identification • Advise users on appropriate course of action • Monitor issues from start to resolution

Key Responsibilities

Identify and diagnose issues and problems • Categorize and record reported queries and provide solutions • Support problem identification • Advise users on appropriate course of action • Monitor issues from start to resolution

Skill Requirements

Identify and diagnose issues and problems • Categorize and record reported queries and provide solutions • Support problem identification • Advise users on appropriate course of action • Monitor issues from start to resolution

Other Requirements

Identify and diagnose issues and problems • Categorize and record reported queries and provide solutions • Support problem identification • Advise users on appropriate course of action • Monitor issues from start to resolution

Required skills

issue diagnosis

ticket handling

user support

problem solving

communication