Administrator - Google Cloud Platform (GCP)

Job Summary

For internal mapping

Key Responsibilities

1. Adhere To Quality Standards, Regulatory Requirements, And Company Policies By Implementing Best Practices In Gcp Support Operations.

2. Provide On-Call Support For Escalated Issues By Diagnosing Problems And Performing Root Cause Analysis Using Gcp Tools To Ensure Swift Resolution.

3. Engage In Value-Adding Activities Such As Updating And Managing The Knowledge Base, Facilitating Training Sessions For New Hires, And Coaching Analysts On Gcp Best Practices.

4. Independently Resolve Support Tickets Within Agreed Slas By Utilizing Gcp Services To Troubleshoot And Implement Effective Solutions.

5. Enhance Customer Experience And Satisfaction By Ensuring First Call Resolution And Minimizing Rejected Resolutions And Reopened Cases Through Meticulous Follow-Up And Communication.

Skill Requirements

1. Proficient In Google Cloud Platform (Gcp) Services And Tools.

2. Strong Analytical And Problem-Solving Skills With The Ability To Conduct Root Cause Analysis.

3. Excellent Communication Skills For Effective Customer Interaction And Training Delivery.

4. Familiarity With Ticketing Systems And Service Level Agreements (Slas).

Other Requirements

1. Optional But Valuable: Google Cloud Certified Associate Cloud Engineer Or Any Relevant Gcp Certification