HCL Technologies
Analyst-Voice
RoleCustomer Success
LevelEntry
LocationGuatemala
WorkOn-site
TypeFull-time
Posted1 week ago
About the role
Job Summary
To ensure the seamless operation and maintenance of voice communication systems by monitoring, troubleshooting, and providing technical support to enhance service reliability and performance.
Key Responsibilities
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Oversee And Resolve Issues Related To Voice Communication Systems
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Provide Technical Support And Serve As An Escalation Point For Voice-Related Issues
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Maintain Active Communication With Customers To Address And Resolve Service Issues
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Create And Maintain Documentation On Voice Processes And Generate Reports On System Performance And Issues
Skill Requirements
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Other Requirements
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Required skills
Voice Support
Customer Communication
About HCL Technologies
Others
Headquarters