Track Lead (Support & Operations)

Job Summary

• CI/CD & Delivery Platforming • Operate and evolve the cloud platform’s CI/CD pipelines and reusable workflows used by ~300 developers.
• Manage the lifecycle of base Docker images: security hardening, automated build pipelines, versioning, and distribution.
• Maintain and extend the platform’s IaC toolchain, including Terraform workflows, deployment pipelines, and registry management.
• Continuously improve delivery performance, deployment reliability, and overall developer experience.
• Contribute to the technical roadmap with an engineering driven mindset.

Key Responsibilities

• Observability Engineering • Maintain and enhance the cloud platform’s observability stack across traces, and dashboards.
• Ensure full visibility into system behaviour, performance drifts, errors, and capacity indicators.
• Build automation for alerting, anomaly detection, and platform health insights, improving signal quality and reducing noise.
• Support SRE practices to strengthen platform reliability through data driven insights. 4. User Support & Platform Adoption • Participate in system demos, validation sessions, and operational readiness reviews.
• Act as a partner for SG Cloud engineering teams in troubleshooting and platform enablement.

Skill Requirements

Technical Skills • Strong experience with CI/CD tooling (Github Action/GitLab CI, Jenkins) • Solid expertise in Infrastructure as Code—Terraform, Ansible preferred • Hands on experience with platform automation, scripting/coding (Python), and workflow orchestration • Proficiency in containerized environments (Docker / Kubernetes, registries, build pipelines) • Understanding of monitoring and observability at scale (metrics, logs, traces) Engineering Mindset • Reliability first mindset with strong operational discipline • Ability to automate, industrialize, and eliminate manual processes • Strong troubleshooting capabilities across distributed systems • Clear communication and collaborative problem solving across global teams

Other Requirements

Technical Skills • Strong experience with CI/CD tooling (Github Action/GitLab CI, Jenkins) • Solid expertise in Infrastructure as Code—Terraform, Ansible preferred • Hands on experience with platform automation, scripting/coding (Python), and workflow orchestration • Proficiency in containerized environments (Docker / Kubernetes, registries, build pipelines) • Understanding of monitoring and observability at scale (metrics, logs, traces) Engineering Mindset • Reliability first mindset with strong operational discipline • Ability to automate, industrialize, and eliminate manual processes • Strong troubleshooting capabilities across distributed systems • Clear communication and collaborative problem solving across global teams