Senior Specialist
About the role
Job Summary
To be responsible for managing and controlling processes within delivery operations, ensuring accuracy, efficiency, and adherence to company standards, while supporting the overall functionality of non-voice operations.
Key Responsibilities
-
Identify Erroneous, Inaccurate, And Inefficient Outputs/Processes, Communicate These To Leadership, And Participate In Problem Resolution.
-
Implement And Maintain Company Safeguards To Protect Confidential Client Information.
-
To Review & Resolve Discrepancy And Troubleshoot & Support Call Floor Production Output.
-
To Support In Carrying Out Floor Operations Specific To Their Functions
Skill Requirements
null
Other Requirements
null
Benefits and perks
•Learning Budget
Required skills
Operations support
Quality checking
Discrepancy resolution
Process compliance
Confidentiality handling
About HCL Technologies
Hyderabad
Headquarters