Vertical Head

Job Summary

The GCC Delivery Excellence & Shared Services Manager will drive operational governance, LOB-wise performance tracking, headcount analysis, and shared services oversight across the GCC. The role will support leadership with data-driven insights, service performance management, and scalable governance across HR, Finance & Accounting, Procurement, IT, Legal, and Facilities.

Key Responsibilities

• Own GCC delivery governance, operating cadence, scorecards, and executive reporting.

• Track LOB-wise financial performance, budgets, cost trends, productivity, and variance analysis.

• Monitor headcount plans, hiring progress, pyramid mix, utilization, attrition, and capacity trends.

• Define and manage KPIs, SLAs, dashboards, and business review packs across functions.

• Oversee shared services performance across HR, F&A, Procurement, IT, Legal, and Facilities.

• Drive process standardization, SOPs, automation, controls, and continuous improvement initiatives.

• Identify delivery risks, cost leakages, operational gaps, and improvement opportunities.

• Partner with LOB leaders, enabling functions, and global stakeholders to improve service outcomes.

Support transition, stabilization, and scaling of new services into the GCC.

Skill Requirements

• 10-15 years of experience in GCC Delivery excellence + GCC Shared services.

• Strong experience in financial performance tracking, headcount analytics, operational governance, and executive reporting.

• Rich experience in setting up Shared services functions such as HR, Finance, Procurement, IT, Legal, and Facilities.

• Strong analytical, stakeholder management, and problem-solving skills.

• Proficiency in Excel, PowerPoint, Power BI/Tableau, ERP, HRMS, procurement, or workflow tools.

GCC operations, GCC Delivery governance, Shared services management

Other Requirements

LOB financial analysis, headcount analytics, , KPI/SLA tracking, executive reporting, stakeholder management, process excellence, and transformation