Sr Administrator (Support & Operations)

Job Summary

Experience working with EMC SAN, EMC NAS and Block Storage technologies

Has applied knowledge of SAN, and various EMC products

Experience working with Enterprise Class Storage Arrays:

Experience working in EMC Powerstore, Powermax, Infinidat, EMC VMAX, Hitachi VSP, EMC Isilon, IBM Content Platform etc.,

Experience in any of the replication technology like SRDF, Recoverpoint etc.,

Experience working with EMC FAST Experience working with EMC SRDF and Timefinder

Experience working with Cisco SAN Switches:

Experience working with Brocade SAN Switches:

Experience working with Virtual SAN environments

Experience working with AIX, Solaris, Windows, Linux, VMWare within the SAN environment

Experience with capacity planning within the SAN environment

Experience with performance analysis within the SAN environment

• Strong knowledge of tape SAN Fabric using Brocade switches
• Director class and edge technology, zoning and configuration

Strong Knowledge on IBM TSM Backup.

Strong knowledge on Database agents, VM backup solutions etc.,

Strong knowledge of EMC Data Domain and other Backup Storage.

Strong troubleshooting skills for both tape SAN and TSM technology

Strong encryption setup and troubleshooting knowledge.

Strong scripting skills in Python, Shell and Perl

Good documentation skills required

Very good problem-solving skills

Good understanding of ITIL processes

Working experience in ticketing tools like Service Now etc.,

Key Responsibilities

1. To adhere to quality standards, regulatory requirements and company policies.

2. To provide support for complex incidents, escalated by analysts, perform root cause analysis, and implement solutions to resolve technical & security issues.

3. To work on value adding activities such Knowledge base update & management, training freshers, coaching analyst.

4. To resolve complex tickets within agreed SLAs and collaborate with other support teams to ensure seamless operations & security posture.

5. To ensure positive customer experience and CSAT through First Call Resolution , minimum rejected resolutions / reopen Cases and mitigating security threats.

Skill Requirements

Clear understanding of Storage concepts and architecture

LUN Provisioning

Troubleshooting Storage related issues

Performing coordination with vendor for hardware repalcements

Performance tuning

capacity and performance optimization

Other Requirements

Skills on automations, scripting

ITIL ticketing tool knowledge