Subject Matter Expert (Support&Ops)

Job Summary

To ensure on-time resolution of escalations/incidents through efficient analysis as per the SLA and quality norms and ensure positive customer satisfaction.

Key Responsibilities

**COMMON OPERATIONS RESPONSIBILITIES (APPLICABLE TO ALL ROLES – L2 & L3)**1.

OS & Platform Patching:

Monthly / weekly OS and platform patching of Azure VMs and PaaS services Patch validation, compliance tracking, and post-patch verification2. Backup & Restore Operations

Daily monitoring of Azure Backup jobs (VMs, PaaS-supported workloads)Backup validation, restore testing, and failure remediation3. Monitoring & Alert Management

Proactive monitoring using Azure Monitor, Log Analytics, Alerts Availability, performance, and capacity monitoring Alert tuning and noise reduction4. Basic Automation

PowerShell / Azure CLI / Python scripts for routine operational tasks Automation of health checks, reports, and repetitive activities5. Weekly / Monthly Data Management

Capacity utilization reports (compute, storage, backup)Monthly operational dashboards and health reports6. Incident & Troubleshooting

Troubleshooting Azure compute, network, storage, and PaaS services Support for AVS and Azure Stack HCI platforms7. Knowledge Management

Create and maintain KB articles, SOPs, and runbooks Update documentation after incidents and changes8. Problem Management

Identify recurring issues and raise problem records Support root cause identification and preventive fixes9. Priority Incident Management

End-to-end ownership of P1 / P2 incidents Incident bridge participation and customer coordination10. Customer Communication

Handle customer calls, MSR / Major Service Restoration Provide timely status updates during incidents11. Operational Governance

Participate in daily, weekly, bi-weekly, and monthly operational callsQBR, capacity planning, and service review meeting

AZURE ADMINISTRATOR – L3 (IaaS / PaaS | OPERATIONS & ESCALATION)Role Summary:** L3 Azure Administrator responsible for complex escalations, RCA, automation, security, and platform stability.**Key Responsibilities: L3 ownership of complex Azure incidents and escalations Deep troubleshooting of Azure IaaS, PaaS and Devops Patch strategy planning and compliance reporting Backup architecture review, restore validation, and DR drills Advanced automation and monitoring improvements Problem management and preventive action implementation Lead MSR, QBR, and capacity planning discussions Mentor L2 teams and improve SOPs / KB articles

Skills & Experience:7–10+ years overall IT experience4–6+ years Azure operations expertise Strong RCA, troubleshooting, and security skills Advanced PowerShell / Azure CLI / Python automation Azure networking and governance expertise

Skill Requirements

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Other Requirements

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