Technical Lead

Job Summary

Strong hands-on experience with the Service Now HRSD module, including end-to-end HR case management across COEs, HR services, and lifecycle events. Proficient in Service Now scripting (server-side and client-side JavaScript) and core platform configurations such as Business Rules, Script Includes, UI Policies, and UI Actions. Experienced in Knowledge Management, Record Producers, and Service Catalog, with working knowledge of Live Agent/Virtual Agent, HR security, and ACLs. Familiar with Service Now upgrades, release management, performance tuning, indexing, and basic REST API integrations, with experience working in Agile/Scrum environments.

Key Responsibilities

Strong hands-on experience in Service Now HRSD module

Good understanding of: Case Management (COEs, HR Services, HR Lifecycle Events)End-to-End HR Case flow

Proficiency in: JavaScript (Server-side & Client-side scripting)Business Rules, Script Includes, UI Policies, UI Actions

Experience in: Knowledge Management Record Producers & Service Catalog

Working knowledge of: Live Agent / Virtual Agent (NLU preferred)Access Control (ACLs) and HR Security

Familiar with: Service Now upgrade processes and release management

Indexing concepts and performance tuning Understanding of Integration basics (REST APIs)** is an added advantage Experience working in** Agile/Scrum environments

Skill Requirements

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Other Requirements

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