Senior Technical Support Specialist
About the role
Job Summary
To be the POC for high business impacting activities, conduct complex support activities, serve as SME and provide technical assistance to organization and end customers.
Key Responsibilities
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To be the point of contact for all high business impacting critical activities and technical escalations.
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To conduct complex support activities and provide oversight and technical training to the less senior team members.
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To actively work with customers to identify any necessary preventive measures to reduce future defects (using network level knowledge).
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To identify risks and form contingency plans.
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To serve as a Subject Matter Expert (SME) and provide technical support and assistance to Organization and the end customers.
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To assist in creation and development of customer initial troubleshooting tools that could be a service offering.
Skill Requirements
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Other Requirements
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Benefits and perks
•Learning Budget
Required skills
Technical support
Escalation handling
Root cause analysis
Preventive action
Mentoring
About HCL Technologies
Noida
Headquarters