Senior Analyst - English, French, Microsoft Windows

Job Summary

• Friendly presence and helpful attitude; good interpersonal skills and ability to work well with others.
• Ability to utilize the applications for Microsoft Office for support, reporting and documentation.
• Excellent oral and written communication skills.
• Ability to provide technical support over the phone; good phone skills, professional demeanor, previous customer service experience strongly desired.
• Good problem solving skills; ability to visualize a problem or situation and think abstractly to solve it.
• Creativity. Ability to think around problems and come up with creative solutions is helpful.
• Ability to work with or without direct supervision.

Key Responsibilities

• Friendly presence and helpful attitude; good interpersonal skills and ability to work well with others.
• Ability to utilize the applications for Microsoft Office for support, reporting and documentation.
• Excellent oral and written communication skills.
• Ability to provide technical support over the phone; good phone skills, professional demeanor, previous customer service experience strongly desired.
• Good problem solving skills; ability to visualize a problem or situation and think abstractly to solve it.
• Creativity. Ability to think around problems and come up with creative solutions is helpful.
• Ability to work with or without direct supervision.

Skill Requirements

1. Understanding of the IT environment and readiness to learn new processes and technologies

2. Good working knowledge of Windows OS, MS Office, Internet browsers, Antivirus and Firewall software, PC hardware

3. ITIL knowledge and certification would be an asset

4. Understanding and experience of ITSM tools like Service Now, Remedy, Jira etc.

Other Requirements

1. 1 year of previous IT experience (Customer Service & Technical Support