SeniorAdministrator - Sailpoint IIQ, Java, SailPoint FAM

Job Summary

The Sr Administrator in Support & Operations is pivotal in delivering advanced technical support and operational excellence. This role focuses on troubleshooting, root cause analysis, and implementing effective solutions to ensure customer satisfaction and a robust security posture. By leveraging expertise in SAILPOINT IIQ and Java Development, the administrator enhances service quality and operational efficiency.

Key Responsibilities

The Sail Point IIQ & UAM resource will support Identity Governance and Administration operations within a managed services environment. The role focuses on user access management, Sail Point IIQ platform support, and joiner-mover-leaver lifecycle management while ensuring SLA adherence and compliance with identity governance standards.

Skill Requirements

Hands-on experience with Sail Point IdentityIQ (IIQ) • Strong knowledge of User Access Management processes • Experience with JML lifecycle and access certifications • Understanding of identity governance concepts • Familiarity with ITSM tools (Service Now preferred)

Other Requirements

5–9 years in IAM/IGA roles with at least 3–5 years in Sail Point IIQ operations Key KPIs • SLA adherence for user provisioning and requests • Timely execution of JML lifecycle processes • Accuracy of access provisioning • Completion of access reviews within timelines • Reduction in identity-related incidents