Domain Consultant II

Job Summary

We are seeking an experienced Intelligent IT Operations & Automation to design, build, and govern scalable IT operations solutions that reduce manual effort, improve service reliability, and enable data‑driven operational decision making. The role focuses on Service Now ITSM/ITOM,automation orchestration,AI-driven insights, and integration with infrastructure and platform ecosystems.

The Solution Architect will translate business and operational needs into robust technical architecture, guide implementation teams, and act as a trusted advisor to stakeholders across IT, operations, and leadership.

Key Responsibilities

Architecture & Solution Design

• Design end‑to‑end architectures for ITSM, ITOM, and AIOps solutions aligned to enterprise standards.

• Define architectural blueprints for incident, request, change, problem, and CMDB-driven workflows.

• Ensure solutions are scalable, secure, highly available, and aligned with target‑state IT strategy.

• Perform gap analysis between current-state operations and future-state capabilities.

Automation & Orchestration

• Architect and govern automation playbooks using tools such as** Ansible, AWX, or equivalent orchestration platforms**.

• Enable deterministic and probabilistic automation for operational events, changes, and remediation.

• Integrate Service Now with specialized agents (e.g., v Sphere, storage health, Linux automation agents).

• Promote “automation-first” and “shift-left” operational models.

Service Now Platform Leadership

• Lead solutioning for Service Now ITSM, ITOM (Discovery, Event Management, Service Mapping), CMDB, and integrations.

• Define CMDB data models, reconciliation strategies, and lifecycle governance.

• Ensure best practices for performance analytics, dashboards, notifications, and operational KPIs.

• Guide upgrades, platform optimization, and roadmap planning.

Analytics, Insights & AI Enablement

• Design environment-on-change analytics to assess operational impact and risk.

• Leverage relevance scoring and knowledge retrieval mechanisms to improve operator efficiency.

• Contribute to AI-driven diagnostics, correlation, and predictive operations where applicable.

• Translate operational data into actionable insights for leadership and stakeholders.

Stakeholder & Delivery Collaboration

• Act as a trusted technical advisor to business, IT operations, and program leadership.

• Partner with delivery, DevOps, SRE, and infrastructure teams to ensure solution adoption.

• Produce high-quality architecture documentation, diagrams, and technical standards.

• Support RFP responses, solution estimations, and technical governance reviews.

Required Skills & Experience Technical Skills

Hands-on experience with automation

Skill Requirements

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Other Requirements

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