Subject Matter Expert (Tools&Automation)

Job Summary

To ensure on-time resolution of escalations/incidents through efficient analysis as per the SLA and quality norms and ensure positive customer satisfaction.

Key Responsibilities

• Design, develop, and optimize Ansible playbooks for routine operational tasks and runbooks.

• Translate existing manual or semi-automated operational procedures into Ansible-based automated workflows.

• Integrate Ansible Automation Platform (AAP) with ITSM tools like Service Now for automated ticket resolution.

• Manage inventories, credentials, and role-based access within AAP.

• Enhance runbook reliability through version control (Git), testing, and CI/CD practices.

• Create reusable Ansible roles and collections to standardize automation at scale.

• Collaborate with infrastructure, application, and network teams to identify and automate high-value tasks.

• Maintain documentation, governance, and compliance around automation workflows.

Skill Requirements

• 5–8 years overall IT automation experience, with at least 3+ years in Ansible Automation Platform (AAP/Tower).

• Strong in Ansible playbook, role, and collection development.

• Experience integrating Ansible with Service Now, monitoring tools (e.g., Datadog), and other enterprise platforms.

• Proficiency with Git and CI/CD pipelines.

• Familiarity with Linux/Windows administration, APIs, and YAML/JSON structures.

• Working knowledge of Python or Shell scripting for custom modules or workflows.

Desirable:

• Experience building closed-loop automation between APM tools and AAP.

• Certification in Red Hat Ansible Automation Platform preferred.

Other Requirements

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