Administrator - Miscrosoft Windows,Microsoft Servers RDS,Touch Services

Job Summary

• Perform meeting room support by proactively checking all equipment in meeting/conference rooms.
• Perform regular checks on available stock in storage and update Asset Management team if needed. Add new inventory in Asset Management system
• Provide live assistance when required and provide face to face assistance during ongoing client meetings/conference.
• Update status and prepare old equipment for retirement
• Collaborate and engage with different business teams on IT related matters

Key Responsibilities

• Perform meeting room support by proactively checking all equipment in meeting/conference rooms.
• Perform regular checks on available stock in storage and update Asset Management team if needed. Add new inventory in Asset Management system
• Provide live assistance when required and provide face to face assistance during ongoing client meetings/conference.
• Update status and prepare old equipment for retirement
• Collaborate and engage with different business teams on IT related matters

Skill Requirements

• Fluent in oral and written English. Strong focus on spoken communication to be at a high level.
• Appropriate service management program (ITIL foundation certification preferred, but not a requirement, as this can be provided) - Experience with ITSM tools like Service Now and ticket handling
• Good technical knowledge in Microsoft Teams, Webex, Windows 10/ Windows 11, 0365 environment, hardware; infrastructure and IOS devices
• Experience working in an international environment is an asset
• Previous experience working in a 24/7 organization & willingness to travel on regular basis
• Knowledge of agile working method

Other Requirements

• Fluent in oral and written English. Strong focus on spoken communication to be at a high level.
• Appropriate service management program (ITIL foundation certification preferred, but not a requirement, as this can be provided) - Experience with ITSM tools like Service Now and ticket handling
• Good technical knowledge in Microsoft Teams, Webex, Windows 10/ Windows 11, 0365 environment, hardware; infrastructure and IOS devices
• Experience working in an international environment is an asset
• Previous experience working in a 24/7 organization & willingness to travel on regular basis
• Knowledge of agile working method.