Administrator (Support & Operations)

Job Summary

• Service Desk
• Specialist
• Fluency in French

Key Responsibilities

Act as the primary IT support contact, resolving technical issues (software, hardware, network) via phone, email, and chat, primarily for French-speaking users. Log, troubleshoot, and escalate incidents following SLA guidelines, requiring strong technical knowledge and fluency in French, often with English proficiency

Skill Requirements

Previous IT support or customer-facing experience is typically required.

Fluency in French and proficiency in English:

Other Requirements

Familiarity with Windows/macOS, MS Office, and remote support tools