Senior Analyst - English, Arabic, Microsoft Windows

Job Summary

Minimum 4 yrs hands on experience as deskside/Onsite support/local IT engineer\\r\\n • Experience in Providing Hands & feet Support for Network and Datacenter Equipment\\\'s/Devices\\r\\n • Strong Microsoft Operating System installation(Win 7 & Win10) and troubleshooting skills\\r\\n

Key Responsibilities

Strong experience in troubleshooting MS office (Outlook, Word, Excel, PowerPoint etc.)\\r\\n • Strong desktop support knowledge including hardware, software, and networking concepts\\r\\n • Strong skills in Desktops, Workstations, Notebooks and Printers and Handhelds\\r\\n • Basic understanding of Audio/Video equipment and conference room setup\\r\\n • User account creation for Active Directory, Exchange Mailboxes, Distribution lists\\r\\n

Skill Requirements

Remote desktop connectivity applications like SMS, Bomgar, Web Ex, Live Meeting, and Windows Native tools tool. Escalations\\r\\n • Troubleshoot and assist end users with mobile device setup, activations and performance issues.\\r\\n • Handheld – Blackberry, Android & IOS support knowledge\\r\\n • Strong Customer service skills\\r\\n • Strong written and verbal communication skills\\r\\n • Good Understanding of ITIL processes\\r\\n • Hand on Experience on ITSM tools like Service Now\\

Other Requirements

andatory Certification \\r\\n • A+ Certified or Equivalent Certified\\r\\n \\r\\n Soft Skills \\r\\n

• Excellent communication and conversation skills in German (Verbal and Written)\\r\\n
• Good documentation skills\\r\\n
• Good working knowledge of MS OFFICE (Including MS Project and Visio)\\r\\n
• Should have a great customer handling skills\\r\\n
• Able to handle unforeseen situations\\r\\n
• High level of acceptance\\r\\n \\r\\n \\r\\n