Sr Administrator (Support & Operations)

Job Summary

Job Summary : Hardware asset management

Job Role : Senior Administrator

• Desk Side Services, AMT Asset Management Software

To offer advanced technical support , troubleshooting and doing root cause analysis to ensure positive customer feedback.

Key Responsibilities

Job Responsibilities : Hardware asset management

1. To adhere to quality standards, regulatory requirements and company policies.
2. To provide support for complex incidents, escalated by analysts, perform root cause analysis, and implement solutions to resolve technical & security issues.
3. To work on value adding activities such Knowledge base update & management, training freshers, coaching analyst.
4. To resolve complex tickets within agreed SLAs and collaborate with other support teams to ensure seamless operations & security posture.
5. To ensure positive customer experience and CSAT through First Call Resolution , minimum rejected resolutions / reopen Cases and mitigating security threats.

Skill Requirements

Skill Requirement : Hardware asset management

Other Requirements

Other Requirement : Hardware asset management