Senior Administrator - Avaya Unified Communications

Job Summary

Job Summary : Job Title Avaya Project Coordinator / Support Engineer Role Overview Support Avaya migration and transformation programs by combining project coordination with hands-on VoIP/SIP support. Assist the Project Manager in execution, tracking, and technical troubleshooting. Key Responsibilities • Support end-to-end Avaya migration (to Teams or other platforms) • Assist Project Manager in planning, tracking, and reporting (milestones, risks, dependencies) • Coordinate with vendors, infra teams, and business users • Provide L1/L2 support for Avaya voice systems and endpoints • Perform basic configuration and troubleshooting (handsets, softphones, SBC connectivity) • Support testing, UAT, and rollout activities • Maintain documentation, trackers, and status reports • Monitor incidents and ensure timely resolution Technical Skills (Mandatory) • Basic understanding of VoIP and SIP concepts (call flows, registration, signaling, RTP) • Hands-on exposure to Avaya systems (Aura / CM / SM / Session Border Controller) • Knowledge of SIP trunking and telephony basics • Familiarity with Audio Codes / SBC / gateways (basic level) • Understanding of IP networking (TCP/IP, ports, QoS basics) Nice to Have • Exposure to Microsoft Teams Voice / Direct Routing • Experience with Poly / Grandstream endpoints Experience & Qualifications • 3–6 years in VoIP / telephony support or coordination role • Degree in Engineering / IT / Telecom • Strong coordination, reporting, and stakeholder communication skills
Job Responsibilities : Job Title Avaya Project Coordinator / Support Engineer Role Overview Support Avaya migration and transformation programs by combining project coordination with hands-on VoIP/SIP support. Assist the Project Manager in execution, tracking, and technical troubleshooting. Key Responsibilities • Support end-to-end Avaya migration (to Teams or other platforms) • Assist Project Manager in planning, tracking, and reporting (milestones, risks, dependencies) • Coordinate with vendors, infra teams, and business users • Provide L1/L2 support for Avaya voice systems and endpoints • Perform basic configuration and troubleshooting (handsets, softphones, SBC connectivity) • Support testing, UAT, and rollout activities • Maintain documentation, trackers, and status reports • Monitor incidents and ensure timely resolution Technical Skills (Mandatory) • Basic understanding of VoIP and SIP concepts (call flows, registration, signaling, RTP) • Hands-on exposure to Avaya systems (Aura / CM / SM / Session Border Controller) • Knowledge of SIP trunking and telephony basics • Familiarity with Audio Codes / SBC / gateways (basic level) • Understanding of IP networking (TCP/IP, ports, QoS basics) Nice to Have • Exposure to Microsoft Teams Voice / Direct Routing • Experience with Poly / Grandstream endpoints Experience & Qualifications • 3–6 years in VoIP / telephony support or coordination role • Degree in Engineering / IT / Telecom • Strong coordination, reporting, and stakeholder communication skills

Key Responsibilities

NA

Skill Requirements

Skill Requirement : Job Title Avaya Project Coordinator / Support Engineer Role Overview Support Avaya migration and transformation programs by combining project coordination with hands-on VoIP/SIP support. Assist the Project Manager in execution, tracking, and technical troubleshooting. Key Responsibilities • Support end-to-end Avaya migration (to Teams or other platforms) • Assist Project Manager in planning, tracking, and reporting (milestones, risks, dependencies) • Coordinate with vendors, infra teams, and business users • Provide L1/L2 support for Avaya voice systems and endpoints • Perform basic configuration and troubleshooting (handsets, softphones, SBC connectivity) • Support testing, UAT, and rollout activities • Maintain documentation, trackers, and status reports • Monitor incidents and ensure timely resolution Technical Skills (Mandatory) • Basic understanding of VoIP and SIP concepts (call flows, registration, signaling, RTP) • Hands-on exposure to Avaya systems (Aura / CM / SM / Session Border Controller) • Knowledge of SIP trunking and telephony basics • Familiarity with Audio Codes / SBC / gateways (basic level) • Understanding of IP networking (TCP/IP, ports, QoS basics) Nice to Have • Exposure to Microsoft Teams Voice / Direct Routing • Experience with Poly / Grandstream endpoints Experience & Qualifications • 3–6 years in VoIP / telephony support or coordination role • Degree in Engineering / IT / Telecom • Strong coordination, reporting, and stakeholder communication skills

Other Requirements

Other Requirement : Avaya to Teams migration knowledge