Senior Support Lead - ITSM, Telecom

Job Summary

• Mandatory
• Atlassian tools.

The Senior Product Support Lead plays a crucial role in enhancing customer satisfaction by executing continuous improvement activities and providing expert technical assistance. This position involves leading root cause analyses for critical issues and collaborating with cross-functional teams to ensure that product quality aligns with customer needs. The Senior Support Lead is essential to maintaining service excellence and driving efficiency within the support processes.

Key Responsibilities

• Mandatory
• Atlassian tools.

US based employee that can support Jira. Ideally they would be based in Austin, Texas.

Technical background they should have-Linux -windows server-postgres sql -Atlassian tools as well as other development applications-VMware knowledge-advanced troubleshooting from logs These would be some of the minimum skills needed for the role

Skill Requirements

US based employee that can support Jira. Ideally they would be based in Austin, Texas.

Technical background they should have-Linux -windows server-postgres sql -Atlassian tools as well as other development applications-VMware knowledge-advanced troubleshooting from logs These would be some of the minimum skills needed for the role

Other Requirements

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