Dynamics CRM Technical Lead

Job Summary

We are seeking a skilled and detail-oriented D365 QA Tester to join our team. The successful candidate will be responsible for planning, executing, and managing quality assurance testing activities across Microsoft Dynamics 365 (D365) applications, including Finance & Operations (F&O), Customer Engagement (CE), and related integrations. This role is critical in ensuring that D365 solutions meet functional and non-functional requirements before go-live.

Key Responsibilities

• Review requirements, specifications, and technical design documents to provide timely and meaningful feedback.

• Design, develop, and execute test plans, test cases, and test scripts for D365 modules.

• Perform manual and automated testing of D365 applications and related systems.

• Collaborate with business analysts, developers, and stakeholders to understand functional and technical requirements.

• Ensure test coverage across functional, regression, integration, UAT, and performance testing.

• Log, track, and manage defects using tools such as Azure DevOps or Jira.

• Contribute to test automation frameworks and continuous testing pipelines where applicable.

• Participate in Agile/Scrum ceremonies and contribute to sprint planning and retrospectives.

• Support user acceptance testing (UAT) and assist with training/knowledge transfer to business users.

• Ensure compliance with QA standards and best practices across all testing activities.

Skill Requirements

• Proven experience as a QA Tester or similar role with Microsoft Dynamics 365 CE.

• Strong understanding of testing practices, QA methodologies, and software development life cycle (SDLC).

• Hands-on experience with test management tools (e.g., Azure DevOps, Test Manager, HP ALM, etc.).

• Experience with integrations between D365 and other enterprise systems (e.g., Power Platform, Azure services, third-party apps).

• Ability to write clear, concise, and comprehensive test plans and test cases.

• Good knowledge of SQL for data validation and backend testing.

• Familiarity with automated testing tools (e.g., Selenium, RSAT, Easy Repro, or similar).

• Excellent communication skills and attention to detail.

• Ability to work independently and as part of a collaborative team.

--- Desirable Qualifications

• Microsoft certifications related to D365 or QA/testing.

• Experience with testing data migrations and D365 upgrades.

• Familiarity with CI/CD and DevOps practices.

• Knowledge of Power Platform (Power Apps, Power Automate, Power BI) testing.

• Previous experience in sectors such as manufacturing, retail, or public sector.

Other Requirements

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