SeniorEngineer - CitrixVirtualDesktopsEssentials

Job Summary

Provide first-level support for Citrix Virtual Desktop (VDI) and Virtual Apps environment, ensuring timely resolution of user issues and adherence to SLA.\\r\\

Key Responsibilities

Key Responsibilities\\r\\n\\r\\n Handle user incidents and service requests related to Citrix VDI\\r\\n Perform basic troubleshooting:\\r\\n\\r\\n Login issues\\r\\n Citrix Workspace / Receiver issues\\r\\n Session disconnects\\r\\n\\r\\n\\r\\n Monitor VDI availability & user sessions\\r\\n Support password reset, access & profile issues\\r\\

Skill Requirements

Escalate unresolved issues to L2 with proper documentation\\r\\n Update tickets and maintain SLA compliance\\r\\n Assist in user onboarding/offboarding and access provisioning\\r\\n\\r\\n Required Skills\\r\\n\\r\\n Basic understanding of:\\r\\n\\r\\n Citrix Virtual Apps & Desktops\\r\\n Windows OS / End User Computing\\r

Other Requirements

n Active Directory basics\\r\\n\\r\\n\\r\\n Exposure to:\\r\\n\\r\\nITSM tools (Service Now / Remedy etc.)\\r\\n\\r\\n\\r\\n Good communication and customer-handling skills\\r\\n\\r\\n Typical Experience\\r\\n\\r\\n3–6 years \\r\\n\\r\\n