Senior Process Associate - BFS

Job Summary

A Fraud Ops Analyst is responsible for reviewing, validating and investigating customer identities to prevent fraud, impersonation, account abuse and unauthorized access. The role combines fraud detection, risk assessment and document verification.

Key Responsibilities

Responsibilities:

• Review Identify verification (IV) requests, documents and supporting evidence enabling secure identity validation in line with the set policies and procedures
• Investigate suspicious accounts, identify thefts attempts, impersonations and fraudulent onboarding activities
• Analyze risk indicators, fraud signals and patterns if any
• Perform coordination of IV issuance and validation processes, ensuring proper handling of requests, alignment with fraud controls, and resolution of customer impacting issues.
• Identify and escalate high risk cases to the relevant teams and share recommendations

Skill Requirements

• Skills Required
• 1-2 years of overall experience with a minimum of 1year relevant experience for Analyst
• Exceptional communication skills – CEFR C1
• Familiarity with fraud typologies (ATO, abuse, synthetic identities, etc.)
• Hands-on experience in Excel
• Strong problem-solving skills

Other Requirements

Job Description – Analyst-Fraud Ops
Designation – Analyst & Sr Analyst
Work Location – Bengaluru

Work From Office:

Shifts – Night Shifts (PST Time zone)