Track Lead - Miscrosoft Windows,Microsoft Servers RDS,Touch Services

Job Summary

Lead and execute infrastructure vulnerability remediation for Windows and Linux servers, ensuring alignment with enterprise security standards. Plan, coordinate, and support automated operating system patching across production and non-production environments with minimal downtime. Collaborate with application teams, risk management, and IT stakeholders to validate systems before and after patching activities. Actively participate in Agile ceremonies such as daily standups, backlog refinement, and peer reviews to prioritize remediation efforts and deliver results on schedule. Support Change Management processes, including contributing to Service Now change requests, obtaining approvals, and documenting risks associated with patching initiatives. Troubleshoot and resolve issues related to patching or remediation that impact system stability, performance, and compliance. Drive continuous improvement by contributing to infrastructure automation and patching process enhancements, engaging with DevOps and automation communities of practice. Ensure infrastructure compliance with internal security policies by proactively addressing vulnerabilities across diverse enterprise environments. Communicate patching schedules, expectations, and validation requirements effectively to both technical and non-technical stakeholders. Mentor and collaborate with peers within Infrastructure Vulnerability DevOps teams to maintain secure, highly available systems. Maintain proficient working knowledge of key tools, including Confluence, Jira, and Git.

Key Responsibilities

1. Enhance Operational Systems By Leveraging Microsoft Vdi Solutions And Rdsh To Facilitate Improved Management Reporting, Streamline Information Flow, And Optimize Business Processes.

2. Ensure The Support Team Meets Client Expectations By Understanding Client Requirements And Implementing Effective Touch Services Across Video And Telepresence Platforms.

3. Lead And Mentor The Project Team, Fostering Transparent Communication Of Project Goals And Utilizing Microsoft Vdi Solutions To Address Team Challenges.

4. Drive Innovation In Process Development By Introducing New Ideas And Best Practices Related To Windows Environments And Microsoft Vdi Solutions To Support Organizational Progress.

5. Provide Tailored Solutions Using Microsoft Vdi And Rdsh Technologies That Align With Customer Needs, Ensuring Effective Service Delivery And Achieving Business Results.

Skill Requirements

1. Proficiency In Microsoft Vdi Solutions And Rdsh Technologies

Strong Understanding Of Windows Operating Systems:

1. Familiarity With Touch Services And Video/Telepresence Systems

Excellent Problem-Solving And Analytical Skills:

Strong Leadership And Team Management Capabilities:

Other Requirements

1. Microsoft Certified: Azure Administrator Associate (Optional But Valuable)

2. Itil Foundation Certification (Optional But Valuable