Track Lead - Cisco Unified Communications

Job Summary

Experience: 4+ years overall (Strong UC experience) Key Responsibilities L2/L3 support for Ribbon Session Border Controller (SBC) environments. Troubleshoot and resolve SIP trunk and interconnect issues: SIP signaling failures, registration issues, routing/policy issues, codec/DTMF mismatches, TLS/SRTP issues One-way/no audio, RTP anchoring, NAT/firewall traversal, interop issues between platforms (Cisco/Zoom/Carrier) Perform configuration and operational tasks (as applicable): routing, transformation/normalization, security policies, certificates, upgrades/patch coordination, and change validation. Analyze call traces/logs and provide SIP ladder/call flow analysis for escalations. Support change implementation, testing, rollback planning, and documentation/runbooks. Must-Have Skills Strong hands-on experience with Ribbon SBC (configuration + troubleshooting). Excellent skills in SIP call flow analysis, packet/log trace analysis, and voice security basics (TLS/SRTP). Experience supporting carrier SIP trunks and working with multiple UC platforms. n and excellence.

Key Responsibilities

1. Enhance Operational Efficiency By Implementing And Optimizing On-Premise Cisco Collaboration Systems, Ensuring Accurate Management Reporting And Streamlined Information Flow.

2. Analyze Client Requirements And Ensure The Support Team Effectively Utilizes On-Premise Cisco Collaboration Tools To Meet And Exceed Client Expectations.

3. Lead And Mentor The Project Team, Fostering Transparent Communication Regarding Project Goals And Leveraging On-Premise Cisco Collaboration Technologies To Achieve Them.

4. Drive Innovation In Process Development By Proposing New Ideas And Improvements Related To On-Premise Cisco Collaboration Solutions, Contributing To Overall Organizational Progress.

5. Provide Tailored Solutions Using On-Premise Cisco Collaboration Capabilities That Align With Customer Needs, Ultimately Leading To Enhanced Business Outcomes.

Skill Requirements

Experience: 4+ years overall (Strong UC experience) Key Responsibilities L2/L3 support for Ribbon Session Border Controller (SBC) environments. Troubleshoot and resolve SIP trunk and interconnect issues: SIP signaling failures, registration issues, routing/policy issues, codec/DTMF mismatches, TLS/SRTP issues One-way/no audio, RTP anchoring, NAT/firewall traversal, interop issues between platforms (Cisco/Zoom/Carrier) Perform configuration and operational tasks (as applicable): routing, transformation/normalization, security policies, certificates, upgrades/patch coordination, and change validation. Analyze call traces/logs and provide SIP ladder/call flow analysis for escalations. Support change implementation, testing, rollback planning, and documentation/runbooks. Must-Have Skills Strong hands-on experience with Ribbon SBC (configuration + troubleshooting). Excellent skills in SIP call flow analysis, packet/log trace analysis, and voice security basics (TLS/SRTP). Experience supporting carrier SIP trunks and working with multiple UC platforms.

Other Requirements

Experience: 4+ years overall (Strong UC experience) Key Responsibilities L2/L3 support for Ribbon Session Border Controller (SBC) environments. Troubleshoot and resolve SIP trunk and interconnect issues: SIP signaling failures, registration issues, routing/policy issues, codec/DTMF mismatches, TLS/SRTP issues One-way/no audio, RTP anchoring, NAT/firewall traversal, interop issues between platforms (Cisco/Zoom/Carrier) Perform configuration and operational tasks (as applicable): routing, transformation/normalization, security policies, certificates, upgrades/patch coordination, and change validation. Analyze call traces/logs and provide SIP ladder/call flow analysis for escalations. Support change implementation, testing, rollback planning, and documentation/runbooks. Must-Have Skills Strong hands-on experience with Ribbon SBC (configuration + troubleshooting). Excellent skills in SIP call flow analysis, packet/log trace analysis, and voice security basics (TLS/SRTP). Experience supporting carrier SIP trunks and working with multiple UC platforms.