Senior Engineer - Desk Side Services, AMT Asset Management Software

Job Summary

Job Summary : Tech Lounge engineer
Job Responsibilities : Provides first-level technical support services for client computers and peripherals maintained by Local Services, operating under supervision. Focuses on executing standard procedures, resolving routine issues, and supporting end-users in a structured environment. Delivers basic IT support for desktop systems, laptops, and peripherals. Works under supervision and follows defined processes to provide Level 1 support. Performs installation, configuration, and basic troubleshooting of hardware and software. Logs and tracks incidents in the ticketing system. Escalates complex issues to higher support levels. Maintains documentation and inventory records.
Job Description : Basic troubleshooting of desktops, laptops, printers, and applications.\\r\\n Installation of standard software and patches.\\r\\n Hardware setup (monitors, docking stations, peripherals).\\r\\n Incident logging and categorization.\\r\\n End-user support (password resets, access issues, connectivity).\\r\\n Participation in device rollouts and refresh activities.\\r\\n Supporting senior engineers during implementations.\\r\\n

Key Responsibilities

NA

Skill Requirements

Skill Requirement : Basic troubleshooting of desktops, laptops, printers, and applications. Installation of standard software and patches. Hardware setup (monitors, docking stations, peripherals). Incident logging and categorization. End-user support (password resets, access issues, connectivity). Participation in device rollouts and refresh activities. Supporting senior engineers during implementations.

Other Requirements

Other Requirement : Basic troubleshooting of desktops, laptops, printers, and applications. Installation of standard software and patches. Hardware setup (monitors, docking stations, peripherals). Incident logging and categorization. End-user support (password resets, access issues, connectivity). Participation in device rollouts and refresh activities. Supporting senior engineers during implementations.