Administrator - Monitoring Tools, Event Monitoring

Job Summary

Job Role : Administrator

• Monitoring Tools, Event Monitoring

Job Summary : The GCC Analyst is responsible for 24x7 monitoring of IT infrastructure, applications, and services, ensuring early detection of incidents, timely escalation, and minimal business disruption. The role requires strong operational discipline, adherence to SLAs, and effective coordination with cross-functional teams.

Job Responsibilities : Perform real-time monitoring of: Infrastructure (Servers, Storage, Network) Applications and services Security alerts (basic level) Conduct incident triage, categorization, and prioritization (P1/P2/P3) Log, update, and track incidents in ITSM tools (Service Now preferred) Follow standard operating procedures (SOPs) and runbooks for initial troubleshooting Escalate incidents to L2/L3/support teams as per defined escalation matrix Support Major Incident Management (MIM) calls and provide timely updates Ensure incidents are resolved within SLA timelines Perform routine health checks and monitoring validations Maintain accurate shift handover reports and documentation Identify recurring issues and highlight for problem management Ensure adherence to operational processes, SLAs, and compliance standards

Skill Requirement : Basic to intermediate knowledge of: Monitoring tools (Dynatrace, Solar Winds, Nagios, Zabbix, etc.) ITSM tools (Service Now or equivalent) Understanding of: Infrastructure (Windows/Linux servers, network basics, storage) Application and service monitoring concepts Familiarity with: ITIL Incident Management process Alert handling and ticket lifecycle

Other Requirement : Exposure to: Cloud platforms (Azure / AWS) Basic scripting (PowerShell / Bash) Awareness of: Security monitoring / SIEM alerts Automation tools (Ansible – basic knowledge) Work Environment & Shift Requirements: Willingness to work in a 24x7 support model

Key Sourcing Information : NA

Interviewer 1 SAP ID : 52336047

Job Description : \\r\\n Must be flexible to work in rotational shifts, including:\\r\\n\\r\\n Night shifts\\r\\n Weekend support\\r\\n Holiday coverage\\r\\n\\r\\n\\r\\n\\r\\n Ready to support on-call duties and critical incident handling\\r\\n\\r\\n\\r\\n Ability to work effectively in a high-pressure, time-sensitive environment Exposure to:\\r\\n\\r\\n Cloud platforms (Azure / AWS)\\r\\n Basic scripting (PowerShell / Bash)\\r\\n\\r\\n\\r\\n\\r\\n Awareness of:\\r\\n\\r\\n Security monitoring / SIEM alerts\\r\\n Automation tools (Ansible – basic knowledge)\\r\\n\\r\\n\\r\\n\\r\\n\\r\\n Work Environment & Shift Requirements:\\r\\n\\r\\n\\r\\n Willingness to work in a 24x7 support model\\r\\n\\r\\n\\r\\n Must be flexible to work in rotational shifts, including:\\r\\n\\r\\n Night shifts\\r\\n Weekend support\\r\\n Holiday coverage\\r\\n\\r\\n\\r\\n\\r\\n Ready to support on-call duties and critical incident handling\\r\\n\\r\\n\\r\\n Ability to work effectively in a high-pressure, time-sensitive environment

Key Responsibilities

Job Role : Administrator

• Monitoring Tools, Event Monitoring

Job Summary : The GCC Analyst is responsible for 24x7 monitoring of IT infrastructure, applications, and services, ensuring early detection of incidents, timely escalation, and minimal business disruption. The role requires strong operational discipline, adherence to SLAs, and effective coordination with cross-functional teams.

Job Responsibilities : Perform real-time monitoring of: Infrastructure (Servers, Storage, Network) Applications and services Security alerts (basic level) Conduct incident triage, categorization, and prioritization (P1/P2/P3) Log, update, and track incidents in ITSM tools (Service Now preferred) Follow standard operating procedures (SOPs) and runbooks for initial troubleshooting Escalate incidents to L2/L3/support teams as per defined escalation matrix Support Major Incident Management (MIM) calls and provide timely updates Ensure incidents are resolved within SLA timelines Perform routine health checks and monitoring validations Maintain accurate shift handover reports and documentation Identify recurring issues and highlight for problem management Ensure adherence to operational processes, SLAs, and compliance standards

Skill Requirement : Basic to intermediate knowledge of: Monitoring tools (Dynatrace, Solar Winds, Nagios, Zabbix, etc.) ITSM tools (Service Now or equivalent) Understanding of: Infrastructure (Windows/Linux servers, network basics, storage) Application and service monitoring concepts Familiarity with: ITIL Incident Management process Alert handling and ticket lifecycle

Other Requirement : Exposure to: Cloud platforms (Azure / AWS) Basic scripting (PowerShell / Bash) Awareness of: Security monitoring / SIEM alerts Automation tools (Ansible – basic knowledge) Work Environment & Shift Requirements: Willingness to work in a 24x7 support model

Key Sourcing Information : NA

Interviewer 1 SAP ID : 52336047

Job Description : \\r\\n Must be flexible to work in rotational shifts, including:\\r\\n\\r\\n Night shifts\\r\\n Weekend support\\r\\n Holiday coverage\\r\\n\\r\\n\\r\\n\\r\\n Ready to support on-call duties and critical incident handling\\r\\n\\r\\n\\r\\n Ability to work effectively in a high-pressure, time-sensitive environment Exposure to:\\r\\n\\r\\n Cloud platforms (Azure / AWS)\\r\\n Basic scripting (PowerShell / Bash)\\r\\n\\r\\n\\r\\n\\r\\n Awareness of:\\r\\n\\r\\n Security monitoring / SIEM alerts\\r\\n Automation tools (Ansible – basic knowledge)\\r\\n\\r\\n\\r\\n\\r\\n\\r\\n Work Environment & Shift Requirements:\\r\\n\\r\\n\\r\\n Willingness to work in a 24x7 support model\\r\\n\\r\\n\\r\\n Must be flexible to work in rotational shifts, including:\\r\\n\\r\\n Night shifts\\r\\n Weekend support\\r\\n Holiday coverage\\r\\n\\r\\n\\r\\n\\r\\n Ready to support on-call duties and critical incident handling\\r\\n\\r\\n\\r\\n Ability to work effectively in a high-pressure, time-sensitive environment

Skill Requirements

Job Role : Administrator

• Monitoring Tools, Event Monitoring

Job Summary : The GCC Analyst is responsible for 24x7 monitoring of IT infrastructure, applications, and services, ensuring early detection of incidents, timely escalation, and minimal business disruption. The role requires strong operational discipline, adherence to SLAs, and effective coordination with cross-functional teams.

Job Responsibilities : Perform real-time monitoring of: Infrastructure (Servers, Storage, Network) Applications and services Security alerts (basic level) Conduct incident triage, categorization, and prioritization (P1/P2/P3) Log, update, and track incidents in ITSM tools (Service Now preferred) Follow standard operating procedures (SOPs) and runbooks for initial troubleshooting Escalate incidents to L2/L3/support teams as per defined escalation matrix Support Major Incident Management (MIM) calls and provide timely updates Ensure incidents are resolved within SLA timelines Perform routine health checks and monitoring validations Maintain accurate shift handover reports and documentation Identify recurring issues and highlight for problem management Ensure adherence to operational processes, SLAs, and compliance standards

Skill Requirement : Basic to intermediate knowledge of: Monitoring tools (Dynatrace, Solar Winds, Nagios, Zabbix, etc.) ITSM tools (Service Now or equivalent) Understanding of: Infrastructure (Windows/Linux servers, network basics, storage) Application and service monitoring concepts Familiarity with: ITIL Incident Management process Alert handling and ticket lifecycle

Other Requirement : Exposure to: Cloud platforms (Azure / AWS) Basic scripting (PowerShell / Bash) Awareness of: Security monitoring / SIEM alerts Automation tools (Ansible – basic knowledge) Work Environment & Shift Requirements: Willingness to work in a 24x7 support model

Key Sourcing Information : NA

Interviewer 1 SAP ID : 52336047

Job Description : \\r\\n Must be flexible to work in rotational shifts, including:\\r\\n\\r\\n Night shifts\\r\\n Weekend support\\r\\n Holiday coverage\\r\\n\\r\\n\\r\\n\\r\\n Ready to support on-call duties and critical incident handling\\r\\n\\r\\n\\r\\n Ability to work effectively in a high-pressure, time-sensitive environment Exposure to:\\r\\n\\r\\n Cloud platforms (Azure / AWS)\\r\\n Basic scripting (PowerShell / Bash)\\r\\n\\r\\n\\r\\n\\r\\n Awareness of:\\r\\n\\r\\n Security monitoring / SIEM alerts\\r\\n Automation tools (Ansible – basic knowledge)\\r\\n\\r\\n\\r\\n\\r\\n\\r\\n Work Environment & Shift Requirements:\\r\\n\\r\\n\\r\\n Willingness to work in a 24x7 support model\\r\\n\\r\\n\\r\\n Must be flexible to work in rotational shifts, including:\\r\\n\\r\\n Night shifts\\r\\n Weekend support\\r\\n Holiday coverage\\r\\n\\r\\n\\r\\n\\r\\n Ready to support on-call duties and critical incident handling\\r\\n\\r\\n\\r\\n Ability to work effectively in a high-pressure, time-sensitive environment

Other Requirements

Job Role : Administrator

• Monitoring Tools, Event Monitoring

Job Summary : The GCC Analyst is responsible for 24x7 monitoring of IT infrastructure, applications, and services, ensuring early detection of incidents, timely escalation, and minimal business disruption. The role requires strong operational discipline, adherence to SLAs, and effective coordination with cross-functional teams.

Job Responsibilities : Perform real-time monitoring of: Infrastructure (Servers, Storage, Network) Applications and services Security alerts (basic level) Conduct incident triage, categorization, and prioritization (P1/P2/P3) Log, update, and track incidents in ITSM tools (Service Now preferred) Follow standard operating procedures (SOPs) and runbooks for initial troubleshooting Escalate incidents to L2/L3/support teams as per defined escalation matrix Support Major Incident Management (MIM) calls and provide timely updates Ensure incidents are resolved within SLA timelines Perform routine health checks and monitoring validations Maintain accurate shift handover reports and documentation Identify recurring issues and highlight for problem management Ensure adherence to operational processes, SLAs, and compliance standards

Skill Requirement : Basic to intermediate knowledge of: Monitoring tools (Dynatrace, Solar Winds, Nagios, Zabbix, etc.) ITSM tools (Service Now or equivalent) Understanding of: Infrastructure (Windows/Linux servers, network basics, storage) Application and service monitoring concepts Familiarity with: ITIL Incident Management process Alert handling and ticket lifecycle

Other Requirement : Exposure to: Cloud platforms (Azure / AWS) Basic scripting (PowerShell / Bash) Awareness of: Security monitoring / SIEM alerts Automation tools (Ansible – basic knowledge) Work Environment & Shift Requirements: Willingness to work in a 24x7 support model

Key Sourcing Information : NA

Interviewer 1 SAP ID : 52336047

Job Description : \\r\\n Must be flexible to work in rotational shifts, including:\\r\\n\\r\\n Night shifts\\r\\n Weekend support\\r\\n Holiday coverage\\r\\n\\r\\n\\r\\n\\r\\n Ready to support on-call duties and critical incident handling\\r\\n\\r\\n\\r\\n Ability to work effectively in a high-pressure, time-sensitive environment Exposure to:\\r\\n\\r\\n Cloud platforms (Azure / AWS)\\r\\n Basic scripting (PowerShell / Bash)\\r\\n\\r\\n\\r\\n\\r\\n Awareness of:\\r\\n\\r\\n Security monitoring / SIEM alerts\\r\\n Automation tools (Ansible – basic knowledge)\\r\\n\\r\\n\\r\\n\\r\\n\\r\\n Work Environment & Shift Requirements:\\r\\n\\r\\n\\r\\n Willingness to work in a 24x7 support model\\r\\n\\r\\n\\r\\n Must be flexible to work in rotational shifts, including:\\r\\n\\r\\n Night shifts\\r\\n Weekend support\\r\\n Holiday coverage\\r\\n\\r\\n\\r\\n\\r\\n Ready to support on-call duties and critical incident handling\\r\\n\\r\\n\\r\\n Ability to work effectively in a high-pressure, time-sensitive environment