Senior Administrator - BigFix (Endpoint Management Software)

Job Summary

Big Fix L2 – Endpoint Management Engineer\\r\\n Role Level: L2 (Support / Operations Engineer)\\r\\n Function: End User Computing / Endpoint Management\\r\\n________________________________________\\r\\n Role Summary\\r\\n The Big Fix L2 Engineer is responsible for day to day operation, monitoring, and support of the HCL Big Fix endpoint management platform. The role supports Windows and non Windows devices (macOS/Linux), executes patching and software deployments, performs standard automation tasks, and troubleshoots endpoint issues, escalating complex problems to L3 as required

Key Responsibilities

Key Responsibilities\\r\\n• Operate and support HCL Big Fix for enterprise endpoint management across Windows and non Windows devices.\\r\\n• Execute monthly and ad hoc patch deployments for OS and 3rd party applications following defined schedules and procedures.\\r\\n• Deploy approved software packages, Fixlets, Tasks, and Baselines as per runbooks.\\r\\n• Monitor endpoint compliance, deployment status, and agent health; remediate common failures.\\r\\n• Perform initial troubleshooting for Big Fix agent, deployment, and connectivity issues; escalate to L3 when necessary.\\r\\n• Support standard automation scripts and Fixlets, including execution and basic modifications.\\r\\n• Assist with report generation for patch compliance, endpoint health, and SLA metrics.\\r\\n• Handle incidents, service requests, and changes in line with ITIL processes.\\r\\n• Maintain operational documentation, SOP adherence, and update knowledge articles as required.\\r\\n• Collaborate with Security, EUC, and Infrastructure teams during patch cycles and remediation activities.

Skill Requirements

Required Technical Skills\\r\\n Big Fix\\r\\n• Hands-on experience with HCL Big Fix Console, Fixlets, Tasks, Baselines, and basic Relevance.\\r\\n• Understanding of Big Fix agent operations, deployment workflows, and troubleshooting basics.\\r\\n Endpoint Platforms\\r\\n• Strong working knowledge of Windows OS patching, services, registry, and application installs.\\r\\n• Basic to intermediate experience supporting macOS and/or Linux devices.\\r\\n Automation & Scripting\\r\\n• Working knowledge of PowerShell for standard automation and remediation tasks.\\r\\n• Basic exposure to Shell/Bash scripting is a plus.\\r\\n________________________________________\\r\\n Desired / Good to Have\\r\\n• Experience with ITSM tools (e.g., Service Now).\\r\\n• Exposure to vulnerability remediation or security-driven patching.\\r\\n• Knowledge of endpoint compliance reporting and basic dashboards.\\r\\n________________________________________\\r\\n Experience & Qualifications\\r\\n• 3–6 years overall IT experience\\r\\n• 1–3 years hands-on experience with Big Fix or similar endpoint tools\\r\\n• Bachelor’s degree or equivalent experience\\r\\n• ITIL awareness preferred

Other Requirements

Big Fix L2 – Endpoint Management Engineer