Administrator - Cisco Customer Voice Portal (CVP)
About the role
Job Summary
Expertise knowledge in UCCE, ICM, Cisco IPT with 6+ years of relevant experience Expertise in SIP protocol, SIP call flow and SIP troubleshooting Implementation experience and background Lead and Support Major Version upgrades and platform Migrations UCCE end to end troubleshooting Hands-on experience in SQL Queries Cisco Dialer experience and troubleshooting End to end coordination with TAC and 3P vendors Incident Management and Release Management experience Cisco ICM scripting knowledge (optional)
Key Responsibilities
Expertise knowledge in UCCE, ICM, Cisco IPT with 6+ years of relevant experience Expertise in SIP protocol, SIP call flow and SIP troubleshooting Implementation experience and background Lead and Support Major Version upgrades and platform Migrations UCCE end to end troubleshooting Hands-on experience in SQL Queries Cisco Dialer experience and troubleshooting End to end coordination with TAC and 3P vendors Incident Management and Release Management experience Cisco ICM scripting knowledge (optional)
Skill Requirements
Cisco Voice
- Primary
- Cisco Voice , UCCE and ICM\\r\\n Secondary
- Cisco IPT
Other Requirements
Network Voice
Required skills
Cisco voice
UCCE
ICM
SIP
VoIP troubleshooting
SQL
Incident management
About HCL Technologies
Guadalajara
Headquarters