Subject Matter Expert (Support&Ops)

Job Summary

7 to 11 years of experience in operations OR deployment & implementation of Endpoint Privilege Management solution using leading EPM tools for large scale customers across various industry verticals on Windows and Mac endpoints Should have experience with at least 2 products from the following: Thycotic Privilege Manager, Avecto Defend Point, Beyond Trust, Power Broker Product specific certification is highly desirable Should have understanding of GPO and how related policies work Experience in development and implementation of BEYONDTRUST, Privileged Identity Management Solution.Good understanding of LDAP concepts and working experience with at least few of the following directories:Oracle Internet Directory Sun Directory Server Active Directory Tivoli Directory ServerCA Directory Experience in using database client tools like Toad, etc.Experience in using standard protocols like SSH, Telnet, RDP, etc. and related tools like Putty.Experience in working with the Network devices like firewalls, routers, etc.Should have the ability to understand customer scenario and requirements (may include customized integration situations) and be capable of suggesting solutions.Excellent communication skills and ability to work with global counterparts.Knowledge of basic networking Experience in Windows and Linux operating systems from PIM integration and debugging perspective

Key Responsibilities

1. To ensure on-time resolution & quality compliance of escalated tickets/incident as per the agreed SLA
2. To perform value addition activities (such as mentoring administrators/team members, preparing SOPs, maintaining effective documentation simultaneously and Knowledge sharing.) In addition act as a liaison to the business segment, facilitating effective communication and presentation to key business stakeholders as & when required.
3. To validate Change Order Implementation Plan & Human Error Compliance and participate in Capacity planning
4. To ensure positive customer feedback & satisfaction through active participation in customer meetings to understand any issues faced
5. To validate analyses (eg. Root Cause Analysis ,Trend Analysis) and reports to facilitate performance in tasks to be presented to key business stakeholders

Skill Requirements

null

Other Requirements

null