Service Success Head

Job Summary

Job Title

Senior Portfolio Director:

Role Summary The Senior Portfolio Director is a senior leadership role responsible for governing, prioritizing, and optimizing a portfolio of strategic initiatives, programs, and investments to ensure alignment with enterprise objectives and measurable value delivery. The role sits at the intersection of strategy, execution, governance, and value realization, providing leadership across multiple programs and senior stakeholders.The Senior Portfolio Director ensures the organization is investing in the right initiatives, scaling delivery effectiveness, managing risk, and driving outcomes rather than just outputs.Key Responsibilities Strategic Portfolio Leadership Own and manage the end‑to‑end enterprise or sector portfolio, ensuring alignment with business strategy and organizational priorities Translate strategic objectives into portfolio roadmaps, investment themes, and funding decisions

Advise executive leadership on portfolio trade‑offs, prioritization, and risk‑adjusted investment choices Governance & Decision Management Establish and lead portfolio governance frameworks**, standards, and decision forums Ensure initiatives meet** business case, compliance, and readiness criteria** before approval Act as the** final escalation point** for portfolio‑level delivery, dependency, and risk issues Value Delivery & Performance Management Track and report** value realization**, benefits, KPIs, and ROI across the portfolio Ensure programs are outcomes‑driven, with clear success metrics and benefit ownership Intervene proactively to course‑correct underperforming initiatives Stakeholder & Executive Engagement Partner with** C‑suite, business leaders, CIO/CTO organizations, and delivery leaders

Communicate portfolio status, insights, and recommendations in executive‑ready formats Influence decision‑making without direct authority across complex stakeholder landscapes Resource & Financial Optimization Oversee capacity planning, demand management, and investment optimization

Balance cost, capacity, risk, and strategic impact across competing priorities Guide funding allocations and re‑allocations based on performance and strategic need Leadership & Capability Building Lead and mentor Portfolio Managers, Program Directors, and PMO leaders

Drive continuous improvement of portfolio, program, and governance practices Champion enterprise‑wide adoption of modern delivery models (Agile, Hybrid, Scaled frameworks)

Key Responsibilities

1. To effectively drive multiple teams in delivering EE/EN/NN accounts as per SOW commitments and oversee all facets of delivery ensuring high operational & delivery excellence standards are met across all accounts.

2. To strategize and execute operations towards organizational objectives and support achievement of desired goals and objectives at the NORAM level.

3. To oversee overall P&L and execute strategies to improve account margins & enhance growth of new business.

4. To oversee governance of all risks, issues, BCP/DR strategies and mitigation plans.

5. To lead| guide| manage| develop| engage and retain the team.

Skill Requirements

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Other Requirements

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